Shipping & Delivery

At Beau Interiors, we take care to ensure your furniture reaches you safely and in the best possible condition.

We deliver throughout New Zealand. As many of our pieces are large, heavy or made to order, freight is calculated separately and is not included in the product price.

Freight Quoted Separately

When placing an order through our website, you may see “Freight quoted separately – shipping not included” displayed as $0 or Free at checkout.

This does not mean delivery is free. It simply means freight has not been charged as part of your online order.

After your order is placed, we’ll contact you to confirm your delivery details and provide a freight quote based on your location, the size of your order and the delivery requirements.

For custom furniture, commercial orders or deliveries requiring specialist handling, freight arrangements will be discussed with you directly.

Furniture Delivery Across New Zealand

Beau Interiors furniture can be delivered throughout New Zealand using appropriate furniture freight and delivery providers.

Delivery timeframes vary depending on your location, carrier schedules, accessibility and the type of furniture being delivered.

Once your furniture is complete and ready for dispatch, we’ll provide the relevant delivery information and keep you updated where possible.

Our delivery provider may contact you directly to arrange a suitable delivery time.

Timber Samples

Timber samples may be sent by courier.

Delivery times vary depending on your location and courier schedules, with rural and remote deliveries generally taking longer.

Furniture & Larger Freight

Larger furniture is transported using an appropriate furniture freight provider or delivered by arrangement.

Delivery timeframes will vary depending on your location, carrier schedules, accessibility and the type of furniture being delivered.

Once your furniture is complete and ready for dispatch, we’ll provide you with the relevant delivery information and keep you updated where possible.

Our delivery provider may contact you directly to arrange a suitable delivery time.

Access Requirements

Please let us know about anything that may affect access to your property before your furniture is dispatched.

This may include:

Stairs or multiple levels
Narrow doorways or hallways
Tight corners
Difficult or steep driveways
Restricted parking
Limited truck access
Rural or remote access
Fences, gates or other obstacles

For particularly large pieces or difficult-access properties, we may request measurements, photographs or additional information before arranging delivery.

It is the customer’s responsibility to ensure the furniture will fit through the necessary doorways, hallways, stairways and other access points at the delivery address.

Additional costs resulting from access requirements that were not disclosed to us may be charged separately.

Assembly & Placement

Some Beau Interiors furniture is delivered fully assembled, while other pieces may require simple assembly on arrival.

Assembly, placement or additional delivery assistance may be available by prior arrangement and may incur an additional charge.

If you require additional assistance, please let us know before dispatch so we can confirm what is available.

Please ensure the delivery area is clear and ready to receive your furniture.

Rolleston Workshop Collection

Collection from our Rolleston workshop is available by arrangement.

Once your order is ready, we’ll contact you to arrange a suitable collection time and provide any necessary collection information.

Collection address:
Beau Interiors
54 Factory Drive
Rolleston, Christchurch 7675
New Zealand

Damage During Delivery

Please inspect your furniture as soon as reasonably practical after delivery.

If you believe your furniture has been damaged during transit, please contact us as soon as possible at beauinteriorsnz@gmail.com with your order details and clear photographs of the furniture, damage and packaging where applicable.

Please retain the original packaging where possible.

We’ll work with you and the delivery provider to assess the issue and determine an appropriate solution.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Production & Delivery Timeframes

Production and delivery timeframes are separate.

Our standard production lead time for made-to-order furniture is approximately 6–8 weeks, unless otherwise advised.

Delivery arrangements begin once your furniture is complete and ready for dispatch.

If you require your furniture by a particular date, please contact us before placing your order.

International Delivery

International delivery may be available for selected Beau Interiors products.

International freight is quoted individually based on the product, destination and freight requirements.

Please contact us before placing an order from outside New Zealand so we can assess whether delivery is possible and provide an appropriate freight quote.