At Beau Interiors, we believe well-made furniture should be enjoyed for years to come. Every piece is created with care, quality craftsmanship and an appreciation for the natural materials we work with.
If something isn’t right with your order, please contact us. We’ll work with you to find a fair and appropriate solution.
Your Consumer Rights
Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 continue to apply.
Nothing in this policy limits or excludes any rights or remedies available to you under New Zealand law.
If Something Isn’t Right
If your furniture arrives damaged, faulty or different from what you ordered, please contact beauinteriorsnz@gmail.com with:
- Your order details
- A brief description of the issue
- Clear photographs showing the issue
For delivery damage, please retain the original packaging where possible and contact us as soon as reasonably practical.
Where an issue is our responsibility, we’ll assess the circumstances and provide an appropriate remedy in accordance with our obligations under New Zealand consumer law. Depending on the circumstances, this may include repair, replacement, refund or another suitable solution.
Custom & Made-to-Order Furniture
Much of our furniture is handcrafted specifically for you. This may include your chosen dimensions, timber, finish, upholstery or other specifications.
Because these pieces are made to order, change-of-mind returns are generally not available. Cancellations may not be possible once production has commenced or materials have been ordered specifically for your order.
If you need to change or cancel your order, please contact us as soon as possible. Where possible, we’ll do our best to accommodate your request and will advise you of any costs already incurred.
This does not affect your rights where goods are faulty, damaged, misdescribed or otherwise fail to meet the guarantees required by New Zealand consumer law.
Change of Mind
For standard, non-custom products, please contact us before arranging a return.
Where we agree to accept a change-of-mind return, the item must be unused, in its original condition and securely packaged. Return freight will be the customer’s responsibility.
Custom-made, personalized and specially ordered products are not eligible for change-of-mind returns.
Returns & Exchanges
Please contact us before returning any product.
If your return or exchange is approved, we’ll provide instructions for returning your item.
Refunds
Once an approved return has been received and assessed, we’ll confirm the outcome with you.
Where a refund is applicable, it will generally be returned to the original payment method.
Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions about a return, refund or your order, please contact us.
Email: beauinteriorsnz@gmail.com